Shipping policy

Shipping Policy

Last Updated: September 6, 2026

At intimate.pk, we aim to provide reliable, secure and discreet delivery across Pakistan.

1. Delivery Coverage

We currently deliver to locations across Pakistan where courier service is available.

Delivery availability may vary depending on the destination and courier coverage.

2. Processing Time

Orders are generally processed within 1 business day after order confirmation.

Orders placed on public holidays, weekends or outside our normal processing hours may be processed on the next business day.

Some orders may require additional verification before dispatch, particularly where unusual or incomplete information has been provided.

3. Estimated Delivery Time

Typical delivery time is:

Major cities: approximately 2–4 business days
Other areas: approximately 3–7 business days

These are estimates rather than guaranteed delivery dates.

Delivery may take longer during:

  • Public holidays;

  • Promotional periods;

  • Weather disruptions;

  • Courier backlogs;

  • Security or route restrictions;

  • Unforeseen operational circumstances.

4. Shipping Charges

Applicable delivery charges will be displayed during checkout or communicated before order confirmation.

Shipping charges may vary according to:

  • Delivery location;

  • Order size or weight;

  • Courier service;

  • Promotional offers.

Where free shipping is offered, the applicable conditions will be clearly stated.

5. Discreet Packaging

We understand that privacy is important when ordering personal and intimate products.

Orders are generally packed in discreet, non-explicit packaging. We aim not to display sensitive product information prominently on the outside of the package.

However, courier companies may require the recipient's name, phone number and delivery address for delivery purposes.

6. Order Tracking

Where tracking information is available, it may be shared with the customer through SMS, WhatsApp, email or another appropriate communication channel.

Tracking information is provided by the relevant courier and may take some time to update after dispatch.

7. Delivery Attempts

The courier may make one or more delivery attempts depending on its operational procedures.

Customers should remain available at the provided delivery address and keep their phone accessible.

If the courier cannot complete delivery because the customer is unavailable, unreachable or has provided incorrect information, additional delivery attempts or charges may apply.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

  • Name;

  • Phone number;

  • House/building information;

  • Street/area;

  • City;

  • Any other information reasonably required for delivery.

If an order is returned to us because the customer provided incorrect information or repeatedly failed to receive the shipment, additional shipping charges may apply if the customer requests re-dispatch.

9. Delayed Deliveries

Although we work with courier partners to deliver orders within the estimated timeframe, intimate.pk does not guarantee a specific delivery date unless expressly confirmed in writing.

If your order is significantly delayed, please contact us with your order number so we can investigate the shipment.

10. Damaged Packages

If your package appears severely damaged or tampered with at the time of delivery, please document the condition of the package and contact us as soon as possible.

For product damage claims, please follow the requirements stated in our Return & Refund Policy.

11. Undelivered or Returned Shipments

If a shipment is returned to us because of:

  • Incorrect address;

  • Incorrect phone number;

  • Customer unavailable;

  • Customer refusal;

  • Failure to respond to courier calls;

  • Repeated failed delivery attempts;

we may contact the customer to arrange re-delivery.

Additional delivery charges may apply for re-dispatch.

12. Contact

For shipping-related questions, please contact:

Email: intimate.pk.official@gmail.com
Phone/WhatsApp: 03307495653

Please provide your order number so that we can assist you more quickly.