Privacy Policy

Last Updated: September 6, 2026

At intimate.pk, your privacy is important to us. We understand that customers purchasing personal and intimate products may have particular privacy concerns. We therefore aim to handle customer information responsibly, securely and discreetly.

This Privacy Policy explains how intimate.pk collects, uses, stores and shares information when you visit our website, place an order, contact us or otherwise interact with our services.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

• Full name

• Delivery address

• Billing address

• Phone number

• Email address

• Order details

• Product and purchase information

• Payment-related information required to process your transaction

• Customer-service communications

• Information you provide through forms, WhatsApp, email or other communication channels

• Technical information such as IP address, browser type, device information and website activity

We only seek to collect information that is reasonably necessary for operating our store and providing our services.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders

• Arrange delivery

• Confirm orders and communicate with you

• Provide customer support

• Process payments and refunds

• Prevent fraud, abuse and unauthorized transactions

• Improve our website, products and services

• Maintain business and transaction records

• Send promotional communications where permitted or where you have opted in

• Comply with applicable legal or regulatory requirements

3. Discreet Order Handling

We understand the sensitive nature of some products sold through intimate.pk.

Where reasonably possible, orders are handled and packaged discreetly. Product names or sensitive product descriptions may not be prominently displayed on the outside of the package.

However, delivery companies and service providers may require certain information, such as the recipient's name, phone number and delivery address, in order to complete delivery.

4. Payment Information

Payments may be processed through third-party payment providers.

We generally do not need to store complete payment-card information ourselves. Payment information may be handled directly by the relevant payment processor according to its own privacy and security practices.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the shopping cart functioning;

• Remember preferences;

• Understand website usage;

• Improve website performance;

• Provide relevant marketing or advertising;

• Measure the effectiveness of campaigns.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Shopify and Third-Party Services

Our online store is powered by Shopify. Shopify and other service providers may process information on our behalf or as necessary to provide services such as hosting, checkout, payment processing, analytics, security, marketing and delivery.

We may also share necessary information with:

• Courier and delivery companies

• Payment processors

• Technology and service providers

• Marketing and analytics providers

• Professional advisers where necessary

• Government authorities or law-enforcement agencies where required by applicable law

We do not sell your personal information simply for the purpose of selling customer information to third parties.

7. Marketing Communications

If you provide consent or otherwise lawfully opt in to receive marketing communications, we may contact you regarding:

• New products

• Promotions

• Discounts

• Special offers

• Store updates

You may request to stop promotional communications at any time.

8. Protection of Information

We take reasonable administrative, technical and organizational measures to protect customer information from unauthorized access, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Retention of Information

We retain information for as long as reasonably necessary for purposes such as:

• Completing transactions;

• Customer support;

• Accounting and business records;

• Fraud prevention;

• Dispute resolution;

• Legal and regulatory obligations.

When information is no longer reasonably required, we may delete or anonymize it, subject to applicable retention requirements.

10. Children's Privacy

Our store is intended for adults and customers who are legally permitted to purchase the relevant products.

We do not knowingly seek to collect personal information from children for the purpose of purchasing adult-oriented or intimate products.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Your Requests

Subject to applicable law and reasonable verification, you may contact us regarding your personal information, including requests concerning access, correction, deletion or marketing preferences.

To make a privacy-related request, contact:

Email: [YOUR EMAIL ADDRESS]
Phone/WhatsApp: [YOUR PHONE NUMBER]

12. Third-Party Websites

Our website may contain links to third-party websites, services or social-media platforms.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your information, please contact:

intimate.pk
Email: intimage.pk.official@gmail.com
Phone/WhatsApp: [YOUR PHONE NUMBER]
Business Address: [YOUR BUSINESS ADDRESS], Pakistan